Client Service Overview
Making decisions about insurance can be stressful, and we understand that treating our customers like human beings can go a long way toward easing that stress. At VelaPoint, our emphasis on service shines through in everything we do.
Unsurpassed Customer Service Experience
We back up our commitment to service with action. VelaPoint maintains a service ratio of one service representative for every two agents. In today’s world of lean services, we believe this gives our customers a service experience unsurpassed in the industry.